Terms & Conditions

This website is operated by Krishna Premium Care Services LLP. Throughout the site, the terms “we”, “us” and “our” refer to Krishna Premium Care Services LLP. Krishna Premium Care Services LLP offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

CANCELLATION POLICY

Krishna Premium Care Services LLP understand the change of plans. In case you change your mind after placing an order, you can cancel it anytime within 24 hours. However, a cancellation fee of 5% will be levied for the payment gateway charges. Beyond the window of 24 hours, we can’t accept the cancellations as the product will be shipped already. You can cancel the order by writing an email to trubrown.info@gmail.com or by replying to the order confirmation email.

Return & Exchange Policy

Due to the sensitive nature of personal care items, we are unable to accept any return or offer any refund for our products. However, we do provide a replacement for any damaged products during the shipment or in case of wrong item delivery. Please note that the shipping is outsourced to a third-party agency and hence we can take up claims for any transit damage only if we have the evidence in the form of pictures or videos.

So, to request a replacement, the user must submit the unpacking video. Hence, we advise all our users to take videos while you unpack the shipment and reach out to us within six hours of the item delivery for smooth and speedy resolution.

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.